Mahmoud Alissa
Business Development & Operations Specialist
Profile summary
Experienced Sales and Operations Professional with a proven track record in Strategic Project Management, Client Relations, and Business Development, skilled in leading cross- functional teams to drive growth and achieve organizational objectives.
Key skills
Professional experience
Managed daily operations, aligning purchasing, sales, and service delivery with organizational goals. Streamlined workflows and cross-department coordination to ensure efficiency and consistency. Monitored market activity and competitor trends to inform operational improvements. Developed and delivered structured training programs to enhance team performance. Oversaw app and dashboard operations for prepaid card platforms, ensuring uptime and accuracy. Coordinated with Product and IT teams to maintain system security and minimize downtime. Utilized KPI dashboards to analyze performance and implement process enhancements.
- Managed daily operations, aligning purchasing, sales, and service delivery with organizational goals.
- Streamlined workflows and cross-department coordination to ensure efficiency and consistency.
- Monitored market activity and competitor trends to inform operational improvements.
- Developed and delivered structured training programs to enhance team performance.
- Oversaw app and dashboard operations for prepaid card platforms, ensuring uptime and accuracy.
Managed crypto exchange operations, including OTC product development and payment gateways. Conducted market and competitor analysis to identify business opportunities. Built and maintained strong client relationships to expand market reach. Supported marketing and advertising campaigns to strengthen brand visibility. Prepared sales forecasts and reports, monitored performance, and updated daily rates. Participated in process improvements, system testing, and ad-hoc projects.
- Managed crypto exchange operations, including OTC product development and payment gateways.
- Conducted market and competitor analysis to identify business opportunities.
- Built and maintained strong client relationships to expand market reach.
- Supported marketing and advertising campaigns to strengthen brand visibility.
- Prepared sales forecasts and reports, monitored performance, and updated daily rates.
Managed daily HR operations and interdepartmental coordination. Administered HR documentation, employee records, and payroll submissions. Handled onboarding, offboarding, and probation follow-up to ensure policy compliance. Managed health insurance processes and annual renewals. Liaised with government entities (MOL, MOE, Immigration, Health Authorities, Municipality). Tracked expiries of licenses, visas, and third-party agreements for timely renewal.
- Managed daily HR operations and interdepartmental coordination.
- Administered HR documentation, employee records, and payroll submissions.
- Handled onboarding, offboarding, and probation follow-up to ensure policy compliance.
- Managed health insurance processes and annual renewals.
- Liaised with government entities (MOL, MOE, Immigration, Health Authorities, Municipality).
Organized the largest secondhand market in Dubai, serving over 3,000 attendees weekly. Managed vendor coordination, event logistics, and crowd operations. Resolved customer issues and maintained smooth communication across diverse groups.
- Organized the largest secondhand market in Dubai, serving over 3,000 attendees weekly.
- Managed vendor coordination, event logistics, and crowd operations.
- Resolved customer issues and maintained smooth communication across diverse groups.
Generated leads, negotiated contracts, and managed client acquisition. Prepared weekly and monthly performance reports.
- Generated leads, negotiated contracts, and managed client acquisition.
- Prepared weekly and monthly performance reports.